Frequently asked questions

Here you will find the most frequently asked questions. Do you need further help? Contact us by e-mail info@fitgun.com

General questions

The Fitgun Pro® is a professional massage device that is ideal for supporting the regeneration of athletes, therapists and all other groups of people. The massage gun has been developed for professional and personal use and is a safe investment in your body that you can integrate into your daily regeneration. 

Vibrations and short shocks from the Fitgun Pro® help to recognize the body's own pain signals and perform a deep massage, which in turn relieves muscle and joint pain, improves mobility and thus speeds up recovery. 

The Fitgun Pro® offers 30 different intensity levels for a customized massage. The scope of delivery also includes a carrying box and 6 different massage heads.

Rated voltage: AC110-220V, 50/60Hz

Rated power: 20-30w

Speed: 1200 - 3500 rpm

Packaging size: 24 x 12 x 6.2 cm

Li-battery capacity: 2500 mAH

Charger: 16.8V

Charging time: 2-3 hours

Consumption time: 4-6 hours

Material: ABS


Package contents:

1x Fitgun Pro® (massage gun)

6x massage heads

1x carrying bag

1x operating instructions

1x charger

Net weight: 1.1 kg

Gross weight: 1.6 kg

Warranty & Returns

Simply contact our customer service team by email within the first 14 days. 

Send us an e-mail with your name, address and order number to info@fitgun.com.

We focus on high-quality products and customer service. Your satisfaction is our top priority. If you are not satisfied for any reason, you can return your order within 14 days of purchase.

We are convinced of the quality of our products. If you have tested our products and are not satisfied, you can return your order within 14 days. Just send us an email to info@fitgun.com. As soon as we have checked the return, we will refund the full amount. 

Shipping

Customs duties may apply for customers outside the EU. These must be borne by the buyer.

After we have received your payment, shipping takes between 3-5 working days. Currently, the delivery time can be up to 7 days. We will notify you of the current shipping status by email. You can locate the delivery at any time with a tracking number.

Yes, we also deliver to all EU and non-EU countries. You can find out how much the shipping costs are in the shopping cart or checkout when you enter your address.